Return Policy

At Spokey, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help!

1. Return Policy

• You can request a return within 3 days of receiving your order.
• To be eligible for a return, the item must be:
  • Unused and in original packaging
  • In the same condition that you received it
  • Accompanied by proof of purchase (order ID/invoice)

2. Items Not Eligible for Return

• Damaged products due to misuse or negligence
• Used products or items without original packaging
• Products marked as non-returnable or on clearance sale

3. Return Process

• To initiate a return, please contact us at support@spokeystore.com or [Insert Contact Number].
• Once approved, we’ll arrange a reverse pickup (if available in your area) or ask you to self-ship the item.

4. Refund Policy

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 5–7 business days.

5. Late or Missing Refunds

• If you haven’t received a refund yet, check your bank account again.
• Then contact your bank or payment provider.
• If you still need help, feel free to reach out to us.

6. Exchange Policy

• We only replace items if they are defective or damaged.
• If you need an exchange, contact us with images of the issue.

7. Cancellation Policy

• Orders can be cancelled before dispatch. Once shipped, the return policy will apply.

Need Help?

📧 Email: contact.spokey@gmail.com